FAQ & POLICIES

Calligraphy FAQ

I'm interested in on-site event calligraphy - what is the best way to reach out to you about this? 
Please email me at Hello@JJpaperieCo.com with event date & desired surface to be calligraphed! If you're able to share quantity as well that'd be greatly appreciated. 
 

I am interested in on-site event calligraphy. Do you have a minimum requirement?

Yes! For on-site event calligraphy, I have a minimum of $125/hr, 3hr minimum. For holiday season, I have a 4 hour minimum as demand does increase during the holiday rush. 
I'd love for you to create custom place cards or signage for our brand activation or event. Do you offer this?
Yes, kindly send an email at Hello@JJPaperieCo.com with your date and surface you'd love calligraphed. I love working with brand partners and collaborators and am happy to discuss! 

I am interested in learning calligraphy. Do you currently offer in-person workshops?

At this time, I am not offering in-person workshops. However, I will announce when I start up again and if you'd like to be kept in the loop, please sign up for my newsletter! 

Engraving Services FAQ

I would love to do a large order for engraved items my event. Are you able to do this?

Yes! I am able to take on a large order for custom engraved items. Please email me (Hello@JJPaperieco.com) directly for a quote & turn-around time.

I have a specific item I’d like engraved that is not listed in your shop. Would you be able to work on this?

Absolutely! I’m always happy to see if I am able to work on a special engraved piece. Please email me (Hello@JJPaperieCo.com) for pricing. Please note: There are certain surfaces that I do not engrave on, but am happy to guide you on alternatives.
I'm interested in on-site event engraving - what is the best way to reach out to you about this? 
Please email me at Hello@JJpaperieCo.com with event date & desired surface to be engraved. I'll get back to you within a few hours. 
 

I am interested in on-site event engraving. Do you have a minimum requirement?

Yes! For on-site engraving I have a minimum of $150/hr, 3hr minimum. For holiday season, I have a 4 hour minimum as demand does increase during the holiday rush. 


General FAQs

Are you open to partnerships or collaborations in general?

Yes! I love working and collaborating with small and large companies! Please email me at Hello@JJPapeieCo.com to further discuss details! 

I’m interested in working together, but wasn’t able to find my specific question here. Can you still help me?

Yes! Please email me at Hello@JJPaperieCo.com. I am happy to chat with you to see how we can best work together!

Do you offer customized stationery for gifting?

Yes! Please email me at Hello@JJPaperieCo.com to discuss further. 

 


Shop Policies

At this time, all sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt. The item(s) will be exchanged and/or a replacement sent. Shipping will not be charged for exchanged items as a result of damage, defective product or wrong item shipped.

For wrong items shipped, a pre-paid return label will be emailed for you to return the incorrect item. Once received, I will ship out the correct item.

If at any time there is a problem or you are unsatisfied with your purchase, please contact me at Hello@JJPaperieCo.com to resolve the issue within 48 hours of receiving your items. I strive to make every customer happy and your satisfaction is extremely important to me!

I ordered multiple items, will I receive them all in one package?

Items will ship together once they are all ready. If there is a significant back-order, items that are available to ship will be mailed out. You will only be responsible for shipping for your order indicated in your order.

Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped, along with tracking information.

Phone cases & non-personalized notebooks come from a separate production partner and typically arrive within 5-7 days, unless otherwise noted. 

All other items ship from my home studio. 

SHIPPING INFORMATION 

Shipping times vary, but are approximately 3-5 days for USPS First Class Mail and 2-3 days for USPS Priority Mail in the US. We do not offer International Shipping at this time but hope to soon!

 

If you have any further questions, please do email me directly!

Thank you for your support!

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